Connecteam
Pros
- Free tier for up to 10 users — genuinely functional, not feature-crippled
- GPS time tracking verifies cleaner arrival and departure without phone calls
- Custom training course builder with completion tracking
- Team chat organized by location, shift, or group — replaces WhatsApp chaos
- Mobile-first design: cleaners use it comfortably on any smartphone
Cons
- Not a scheduling tool — no client CRM, no booking, no invoicing
- Best as an add-on alongside ZenMaid or Jobber, not a standalone replacement
- Some advanced features (GPS geofencing, auto-clock-out) require paid tiers
- Reporting features are more limited than dedicated scheduling tools
Starting Price
Free
Free for up to 10 users. Paid plans $29-$99/mo per 30 users.
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Your scheduling software handles the client side — booking, invoicing, reminders. But it doesn’t tell you whether your cleaner actually showed up at 9 AM, whether the new hire watched the training video or just clicked “done,” or why half your team missed the message about tomorrow’s schedule change buried in a WhatsApp thread.
Connecteam fills that gap. It’s a team management app — not a scheduling tool, not a CRM, not an invoicing platform. It handles what happens inside your crew: GPS time tracking, structured training delivery, and organized team communication. And it’s free for up to 10 users.
Rated 4.7 out of 5 on Capterra with over 5,000 reviews and 4.7 on G2, Connecteam has become the go-to add-on for cleaning businesses that already use Jobber or ZenMaid for scheduling but need a better way to manage their people.
What Connecteam Actually Does
Connecteam is built around four core features that matter for cleaning operations. Here’s what each one does in practice.
GPS Time Tracking
Every clock-in and clock-out is GPS-stamped. When your cleaner starts their shift, you see exactly where they were — on the map, with a timestamp. When they clock out, same thing.
This solves the “I was there for two hours” dispute that comes up when a client says the cleaner arrived late or left early. You have the data. No phone calls, no he-said-she-said.
During the day, you can pull up a map view of your active team. Who’s on site, who’s in transit, who should have clocked in 20 minutes ago but hasn’t. For a crew of 5-8 cleaners spread across a city, this visibility alone is worth the setup time.
On paid tiers (Advanced at $49/month), you can set geofences — your cleaner can only clock in when they’re physically within a set radius of the job site. That eliminates the creative clock-ins from the parking lot of the coffee shop next door.
Digital Training Courses
This is where Connecteam separates itself from generic time tracking apps. You can build structured training courses with videos, documents, and quizzes. Assign them to new hires with a completion deadline, then track who actually finished.
The completion tracking is honest — you can see whether someone watched the full video or skipped to the end. That matters when you’re building your training system and need to know whether your new hire actually learned your bathroom protocol or just confirmed they “got it.”
If you already have training content in Google Drive or recorded on your phone, you can embed or link it directly. You don’t have to rebuild everything from scratch. Pair this with your SOP library and you have a documented, trackable onboarding system that runs without you being in the room.
Team Chat and Communication
Connecteam’s chat is organized by group — the “Downtown Accounts” channel is separate from “New Hires” and “Managers.” Unlike WhatsApp, you control who sees what, message history stays intact, and when you fire someone, they actually lose access to the group.
Announcement channels handle one-way broadcasts: schedule changes, policy updates, weather cancellations. Your cleaners get the notification on their phone through the Connecteam app. No personal phone numbers required — which matters when a cleaner leaves and you don’t want them in your WhatsApp group for the next six months because nobody remembered to remove them.
Scheduling and Task Management
Connecteam includes basic shift scheduling. It’s not as capable as Jobber or ZenMaid for client-facing operations, but it handles simple shift assignments and task lists.
You can assign task checklists to individual cleaners or teams. They mark items complete from their phone, you see the updates in real time. For commercial cleaning accounts with detailed scope-of-work requirements, this adds a layer of accountability without requiring you to do walkthroughs at every site.
That said — this is not a replacement for your scheduling software. Connecteam doesn’t handle client booking, invoicing, or CRM. Use both systems for what they’re good at.
Connecteam Pricing — The Free Tier Reality
What’s Free
Connecteam’s Small Business Plan covers up to 10 users with no credit card required. You get the time clock, scheduling, task management, team chat, and basic document storage. This isn’t a 14-day trial with a paywall — it’s a genuinely functional product at zero cost.
For a cleaning business with 5-8 cleaners, you can run on the free tier for months without hitting a wall. If you stay under 10 people (including yourself and your office manager), you may never need to pay.
There’s also a Limited free plan for up to 30 users with essential features if you outgrow the Small Business tier but aren’t ready to commit to paid plans, according to Connecteam’s pricing page.
What Requires a Paid Tier
- GPS geofencing — clock-in restricted to job site radius (Advanced, $49/mo)
- Advanced reporting and analytics — deeper workforce data
- Kiosk clock-in — shared tablet at a commercial site for crew check-in
- Automated alerts — notifications when someone is late or misses a clock-in
All paid plans cover your first 30 users at a flat rate. Beyond 30, you pay per additional user ($0.50-$5.00/month depending on the plan and hub). Annual billing saves roughly 18%.
The Math
Free tier (up to 10 users): $0/month Basic (up to 30 users): $29/month flat — $0.97/user Advanced (up to 30 users): $49/month — $1.63/user Expert (up to 30 users): $99/month — $3.30/user
Compare that to hiring a part-time office coordinator to track attendance and training: $15-20/hr x 10 hrs/week = $600-$800/month. Connecteam Advanced for 30 users: $49/month.
Pricing is per hub (Operations, Communications, HR & Skills), so costs can add up if you use multiple hubs on paid plans. For most cleaning businesses, the Operations hub alone covers time tracking and scheduling. Verify current pricing at connecteam.com/pricing.
How It Fits Into Your Cleaning Operation
The Recommended Stack
Here’s the setup that works for most cleaning businesses with 5+ cleaners:
| Tool | Handles | Monthly Cost (typical) |
|---|---|---|
| ZenMaid or Jobber | Client scheduling, booking, invoicing, client communication | $39-$129/mo |
| Connecteam | Team GPS tracking, training delivery, internal communication | $0-$49/mo |
Both tools operate independently — data doesn’t automatically sync between them. You’ll have cleaner profiles in both systems. That’s a minor overhead trade-off for having the right tool doing each job well. If you’re still choosing your scheduling tool, start there first and add Connecteam once your team coordination becomes the bottleneck.
When to Add Connecteam
You need Connecteam when:
- WhatsApp groups are causing confusion. Messages get buried, fired employees linger in the group, scheduling updates go to the wrong channel. This is the most common trigger.
- Training compliance is a black box. You don’t know who actually watched the training video and who just nodded and said “yeah, I got it.” Connecteam gives you documented proof.
- Client disputes need documentation. When a client says your cleaner wasn’t there, GPS time stamps end the argument in 30 seconds.
- You’re managing 5+ cleaners and phone calls to confirm arrivals are eating your mornings.
Who Should Use Connecteam
Use Connecteam if you manage 5+ cleaners and your current team coordination is a text message chain and a prayer. The free tier covers GPS time tracking, training courses, and team chat — start there and evaluate whether you need paid features before upgrading.
Start with the free tier. Seriously. You get real functionality without committing a dollar. Set up time tracking and one training course for your next hire. If it saves you even two phone calls a day, it’s already earning its keep.
Skip Connecteam if you’re a solo operator or a 2-person team. The overhead of maintaining a second app isn’t worth it when you can just text your one cleaner directly. Connecteam’s value kicks in when you have enough people that informal communication starts breaking down.
The bottom line: Connecteam isn’t trying to replace your scheduling software. It’s the team management layer that your scheduling software doesn’t have. For cleaning businesses between 5 and 30 cleaners, the combination of free GPS tracking, structured training, and organized team chat makes it the best add-on in the category. Connecteam works best once you’ve hired the right people — the tools amplify good hires and can’t fix bad ones.
Alternatives
Jobber — If You Want One System for Everything
Jobber covers scheduling, client management, quoting, invoicing, and basic team coordination in a single platform. If your priority is reducing the number of apps your business runs on, Jobber handles more of the client-facing and operational workflow than Connecteam.
The trade-off: Jobber doesn’t match Connecteam’s training course builder or team chat depth. You won’t get structured onboarding courses with completion tracking or organized group messaging channels. But you reduce your total system count to one, which has its own operational value.
Read our full Jobber review for the detailed breakdown.
ZenMaid — The Scheduling Half of the Stack
If you use Connecteam for team management, ZenMaid is the natural scheduling partner for residential maid services. It handles cleaning-specific features like bedroom/bathroom-based pricing, custom checklists, and online booking — the client-facing operations that Connecteam intentionally doesn’t touch.
Read our full ZenMaid review for more on how it fits.
Pricing Overview
| Tier | Best For | Monthly Cost |
|---|---|---|
| Free (Small Business) | Teams of up to 10 users — real functionality at no cost | $0 |
| Basic | Teams up to 30 users needing advanced features | $29/mo per 30 users |
| Advanced | Teams needing geofencing, advanced reporting | $49/mo per 30 users |
| Expert | Large operations with compliance requirements | $99/mo per 30 users |
Who It Is Best For
Cleaning businesses using ZenMaid or Jobber for scheduling that need a team management layer for GPS time tracking, digital training, and crew communication. Particularly strong for teams of 5-30 cleaners where WhatsApp groups and phone calls are failing as coordination tools.
Who Should Skip It
Solo operators or businesses looking for a complete scheduling + invoicing + CRM system. Connecteam doesn't handle client-facing operations — you need a scheduling tool alongside it.